PRODUCT DESIGNER
AGENCY MANAGEMENT
Explore the design agencies I have collaborated with. They have been instrumental in the shaping of my skills as a designer and who greatly influenced the trajectory of my career. I am grateful for the opportunities to work alongside talented individuals who have continually inspired and motivated me to strive for excellence in my work.
Meet the Team
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Sideshow Group Ltd
UX Design
I had the privilege of collaborating with the Sideshow agency on the BT Business Portal. They brought valuable skills to the table, such as user research, wireframing, and UI design. As the team leader, I was responsible for managing the project and ensuring that we stayed within the agreed budget.
My key responsibilities:
As the Lead Designer, I successfully implemented and migrated new BT Wholesale products, including the Business Portal. During this project, I set the budget, created the agency pitch brief, and collaborated with the product manager to engage with the agency.
The BT Business Portal is a market-leading hosted telecom platform that enables businesses to manage their calls, messages, and meetings. It caters to multiple user personas, requiring a rigorous approach that involved Information Architecture (IA), User Experience (UX), and User Interface (UI) skills. I oversaw user testing and prototyping and worked closely with developers to uphold design standards. The product featured more than 400 screens, and through proactive communication and efficient project management, I successfully guided the project to completion.
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Bunnyfoot
User Testing
I was responsible for soliciting proposals and bids from external agencies for the Business Portal project at BT. During the process of interviewing and collaborating with different agencies, I chose Bunnyfoot to help us discover our key customers. They conducted research, which enabled us to deliver a strong and robust product for our customers.
My key responsibilities:
In this role, I am responsible for effectively communicating project goals and user testing objectives to external design agencies. Through collaborative efforts, I worked closely with the agency to develop comprehensive user testing plans, specifying methodologies and criteria aligned with target demographics. Additionally, I ensure the provision of necessary project resources and actively contribute to participant recruitment. Engaging in user testing sessions, I provide valuable insights and feedback alongside the design agency. Finally, I play a key role in collaborative results analysis, discussing findings, and making iterative design recommendations based on user feedback.
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Epam Systems
Training
EPAM were used to help assist and enhance operational efficiencies within the organisation. They were primarily used to help with improving customer experiences.
My key responsibilities:
Through digital product design, they helped develop of user-friendly applications and interfaces, enabling telecom operators to deliver innovative services to their customers. By leveraging EPAM’s capabilities, telecom companies can adapt more rapidly to market changes and technological advancements.
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ManyOne (formally Prospect Design)
Research / UX / UI Design
During our short collaboration, I learned a great deal from Prospect about user research, persona types, wireframing, and UI design. This experience forever changed my perspective on design and revealed a new career path that is both enticing and thoroughly enjoyable.
My key responsibilities:
As a Customer Experience Manager, I was responsible for sourcing a design agency to present their ideas based on the brief I provided. After successfully partnering with the agency, we collaborated closely on redesigning the hoppa.com website. This redesign also involved rebranding the company from resorthoppa.com to hoppa, which required working closely with a brand agency.
During this process, we conducted in-depth research and workshops to understand our customers better, identify their pain points, and develop an innovative approach to creating a user-centric digital experience. Once we reached the wireframe and UI stages, I took over from the agency and led the development of intuitive UI designs. My focus was on creating seamless interfaces that enhance user satisfaction while aligning with hoppa's business goals.
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Hogg Robinson Group Plc
Banner Design / Advisory
Leveraging my specialised expertise, I strategically harnessed data to not only comprehend user behavior but also to actively drive increased site visits. In a dynamic capacity, I assumed responsibility for overseeing and enhancing the site design and introducing novel features for both Hemscott.com and Hemscott Premium. This involved a comprehensive approach, incorporating market research insights, analytical methodologies, effective communication strategies, and continuous feedback from clients. My role extended beyond traditional management, encompassing a proactive engagement with data-driven decisions, resulting in optimized user experiences and heightened site traffic.
Media Product Specialist
Crafting persuasive business cases to endorse innovative ideas for Hemscott.com, Hemscott Premium, Hemscott Guru, and DoD online products. Collaborating closely with key stakeholders in marketing and sales, I facilitated the development of robust launch plans and user documentation. Additionally, I presented compelling proposals to internal colleagues and senior management, garnering support for implementation. These presentations featured detailed statistical reports, leveraging tools like webtrends, and included comprehensive progress updates.